A fair approach designed around your progress
We want every VitalPulse member to feel confident starting their journey. Our refund policy is built to support that trust.
General policy
Every plan is tailored to your goals and pace. We encourage members to actively engage with the workouts, meal guidance, and weekly progress tools during the initial period of use.
When a refund may apply
If you stay committed to the program and do not see meaningful progress, you may contact support to request a refund review. We may ask for information about your activity and participation to better understand your experience and help determine the best resolution.
How to request support
To begin a refund-related request, contact our support team at [email protected] and include the email address used for your account, the plan purchased, and a brief explanation of your experience.
Review and response
Each request is reviewed individually. Our goal is to respond fairly, helpfully, and with your progress as the top priority.