Information we collect

We may collect information you provide directly, such as your name, email address, login credentials, support requests, and payment-related details processed through secure payment providers. We may also collect usage data such as workout activity, browsing behavior on the platform, and device information to improve performance and user experience.

How we use information

Your information is used to provide access to the platform, personalize your experience, process subscriptions, respond to support requests, improve services, and communicate important updates related to your account or membership.

Cookies and analytics

We may use cookies and similar technologies to remember your preferences, understand how visitors use the site, and optimize core functionality. These technologies help us improve the platform and deliver a smoother experience.

Sharing and security

We do not sell your personal information. We may share limited data with trusted service providers that help us operate the platform, such as payment processors, hosting providers, and customer support tools. Reasonable safeguards are used to protect your information from unauthorized access or misuse.

Your choices

• You can contact us to request access, correction, or deletion of your account information.
• You may unsubscribe from promotional emails at any time using the link in the message.
• You may stop using the platform and cancel your subscription in accordance with the applicable plan terms.

Use of the platform

VitalPulse provides fitness and wellness content for personal use only. You agree not to copy, distribute, or commercially exploit any content, workout material, meal guidance, or resources without prior written permission.

Membership and billing

Access to premium content may require a paid subscription. By enrolling in a plan, you agree to the price, trial terms, billing cycle, and renewal conditions shown at checkout. You are responsible for maintaining accurate payment information.

Health disclaimer

All workouts, meal plans, and educational resources are provided for informational and general wellness purposes. You are responsible for determining whether any activity is appropriate for your personal condition and should seek medical advice when needed.

Cancellation and refunds

You may cancel your subscription at any time. Access continues through the end of the active billing period unless otherwise specified. Refund eligibility is subject to our refund policy and any applicable consumer protection requirements.

Changes to services

We may update, improve, or modify the platform and these terms from time to time. Continued use of the platform after changes become effective means you accept the updated terms.

General policy

Every plan is tailored to your goals and pace. We encourage members to actively engage with the workouts, meal guidance, and weekly progress tools during the initial period of use.

When a refund may apply

If you stay committed to the program and do not see meaningful progress, you may contact support to request a refund review. We may ask for information about your activity and participation to better understand your experience and help determine the best resolution.

How to request support

To begin a refund-related request, contact our support team through the support page and include the email address used for your account, the plan purchased, and a brief explanation of your experience.

Review and response

Each request is reviewed individually. Our goal is to respond fairly, helpfully, and with your progress as the top priority.